In an increasingly digital world, being able to confidently navigate the internet isn’t just a convenience—it’s a necessity. From managing healthcare to accessing government support, our daily lives have moved online. For many women, however, taking those first digital steps can feel overwhelming.
That is where the Digital Sisters program comes in. By providing a safe, supportive space for migrant and refugee women to build their digital skills. In the last three years, the program has supported more than 5,000 women and has changed many lives.
Western Sydney Community Centre Service Manager, Amira Shahid, sees the critical need for digital literacy every single day. “Many essential services are now accessed online, including government services, banking, healthcare, education, and employment,” Amira explains.
“For many people, particularly older adults, newly arrived migrants, and those with limited digital experience, building confidence with technology increases independence and supports greater participation in everyday life.”
Amira and her team have been guiding participants through everything from setting up email accounts and using translation apps to navigating complex platforms like MyGov, applying for jobs, and recognising online scams.
The results, Amira says, go far beyond just learning how to click the right buttons. “Participating in the Digital Sisters program has increased women’s confidence and independence,” she says. “These skills reduce isolation, empower them to make informed decisions, and enhance their overall quality of life.”
For program participant Yu Gao, the program was a gateway to a much bigger world. Before attending the sessions, tasks that many take for granted felt out of reach. “Through the sessions, I learned how to use technology safely and confidently, access MyGov and other online services, and improve my digital skills,” Yu shares. She even used the technology to learn more about health topics and practice her English skills.
55 organisations have been delivering digital skill support to migrant and refugee women. Each one of them has been supporting women in the way each community needs. In the case of Western Sydney Community Centre, a small group approach has been used. “The small group setting makes me feel comfortable and supported, which helps me learn and build my confidence,” Yu says.
“Learning to do new things online makes me feel confident, empowered, and more independent. It gives me a sense of achievement and helps me feel more connected to my community.”
Today, Yu is an advocate for digital literacy, frequently referring friends who struggle with technology to the centre. “I recommend these sessions to others. They are informative, supportive, and help build confidence in using technology,” she also add “I would like programs like this to continue, as they help me feel more connected to my community.”
Check some photos of Yu getting supported in a digital skill session at the Western Sydney Community Centre:
