Now, more than ever, digital inclusion is crucial for full and equal participation. With new technologies like AI (Artificial Intelligence) and the rapid changes in devices and technology, we have to make sure that the 1 in 4 Australians who are digitally excluded are not left further behind.
Last year, hundreds of thousands of people across the country were supported to grow their digital skills, confidence, online safety and social connections. This includes people over 50 under the Be Connected program, migrant and refugee women with the Digital Sisters program and people with intellectual disability under the Digital Champions program.
Learn about the Good Things Australia impact and achievements during 2025-25 by using our interactive infographic.
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Infographic transcript
Good Things we achieved
70K people supported to build their digital skills and confidence
$4.8M In grants distributed to our network of community partners to deliver digital inclusion programs
44M people reeached through our campaigns
Digital skills learners improved their confidence and social inclusion:
- Digital Skills 77%
- Confidence 57%
- Social connection 61%
- Recommend to others 88%
1000+ Digital Mentors upskilled:
1000+ upskilled to providing quality digital skills support to people in their community through training in this reporting period.
90% feel more connected to their community82% plan to continue volunteering or workin gin their role following trainign programDigital mentors were members of the 4,000+ community organsiations in the Good Things network, committed to closing the digital divide.
Program spotlight
Digital Sisters: “One lady just screamed loudly saying, I did it, I did it! I sent my first email,” Rosemary, Digital mentor, Arise Women’s Support Association.
Leading and influencing
Strengthening Good Things leadership in digital inclusion
- Amplifying community voices: Centring the voices of community organisations and digitally excluded people to advocate for change
- Researching the digital divide: Producing and sharing Australian first research on AI and the economic benefits of digital inclusion
- Advocating for digital inclusion: Influencing decision makers through targeted campaigns, advocacy and engagement
Advocating and leading highlights
- Digital Champions presenting across the country: Our passionate Digital Champions, Alanna, Chris, Sarah, Jerry, Eoin, and others, shared their experiences at high-profile events and meetings, demonstrating the power of people with lived experience leading change in digital inclusion. Highlights included presentations at the Technology for Social Justice and VALID conferences, as well as meetings with eSafety and the Good Things Board. Digital Champion, Alanna, was featured in the program announcement video alongside our collaborative partners Down Syndrome Australia.
- Advocating to close the digital divide: Collaborative action remained central to our advocacy, leveraging the voices, influence and expertise of organisations across the digital inclusion sector. Through participation in sector initiatives such as the nbn Regulatory Proposal Forum, membership of the Australian Digital Inclusion Alliance (ADIA), and contributions to the Australian Council of Social Services, we helped shape national conversations and policy alignment on digital inclusion. In 2024/25 we joined sector calls for coordination and accountability at a federal level, through our contributions to, and support for, ADIA’s National Approach to Digital Inclusion campaign. We also formalised a partnership with Work Ventures and Good360 to progress the creation of a National Device Bank, a practical, scalable solution improving access to technology for those who need it most. We continued to raise awareness and drive action through representation at leading forums, from the Salesforce World Tour to the WA Council of Social Services, ensuring that digital inclusion remains central to discussions around Australia’s digital future.
- Good Things digital inclusion research and reports: The Economic Benefits of Overcoming Digital Exclusion report, authored by economist Nicki Hutley, found that closing the digital divide could unlock nearly half a billion in annual economic benefits. Launched at Parliament House by the former Assistant Minister for Social Security, Women and Ageing, Kate Thwaites MP, it has informed government, business and sector priorities around productivity and participation, and provides a critical evidence base for ongoing advocacy. Check out the Economic Benefit Report. Our Understanding AI Literacy and Digital Inclusion report examined how emerging technology affects people’s lives and learning. Featuring voices from learners, digital mentors and industry partners, it highlighted Good Things’ role as a leading voice on AI equity and inclusion. Check out the Understanding AI Literacy and Digital Inclusion Report. The Australian Attitudes to Getting Online 2024 survey showed how cost of living pressures limit access to devices and data alongside the impact of rapid tech changes on digital confidence, sparking widespread media coverage and shaping our Get Online Week campaign that reached millions. Check out The Australian Attitudes to Getting Online 2024.
Thanks to our partners
- Over 4,000 organisations are part of the Good Things network with 444 joining us in 2024/25
- We are proud to work in partnership with 15 funders from Goverment to corporate.
Our focus on AI and supporting people with intellectual disability
AI for Good: With the rapid rise and adoption of AI across platforms, devices, essential services and workplaces, it is critical that people with low digital skills and confidence are supported so they do not fall further behind. 20 community organisations received grant funding, training and support to deliver the project in a 6 month pilot, with the program supporting over 600 women.
AI Resources: Good Things created 42 brand new AI literacy resources to support program delivery and educate people at risk of digital exclusion on key topics including verifying information, generating AI content and online safety.The resources include tipsheets, courses and interactive games. They are available for everyone to use.
New Games for Good program: In May 2025 Good Things launched Games for Good, partnering with people with intellectual disability to help others use the internet more safely and confidently. This program is made possible thanks to support from Google.org.