If someone asks you for help because they have been scammed, follow these steps.
Tip: Print the resource and put it around your service where people in your organisation can easily find it. If someone in your community wants to know more about how to support themselves if they’ve been scammed, please share this resource with them.
Stop the scammers
- If it involves money, ask them to call their bank.
- Protect their accounts and support them to change their passwords. Let them know they can use our Creating Strong and Memorable Passwords Activity to help them make a secure password.
- Is their personal information at risk? Ask them to contact places like Services Australia and the Australian Taxation Office.
Report and refer
- Report the scam to Scamwatch and the police.
- Encourage them to contact free support services like IDCARE or ID Support NSW.
Are they in crisis?
Contact Lifeline on 13 11 14 if they need crisis support. If they are in immediate danger, call 000.