This guide is for Good Things’ network organisations that have been awarded an AI Hub grant through the AI for Good program.
Key info about this grant
Good Things program: AI Literacy Hubs | AI for Good
Target audience: Adults over 18 years of age
Grant objective: Support local organisations to become an AI Literacy Hub. Hubs will directly support people who aren’t confident with technology (digitally excluded and at risk) to learn how to use AI safely and in practical ways for everyday life, learning, and work. An AI Literacy Hub will build on existing digital literacy programs with Good Things Australia
Grant term: 1 January – 30 September 2026
Number of people you need to support: 150 adults (aged 18+)
Check your grant guidelines and contract in my.GoodThings website to get to know your specific requirements under this grant and learn more.
What you need to do
As a Good Things Australia network partner, we will work together to establish an AI Literacy Hub which will be a local and physical learning space which directly supports people who are digitally excluded and have limited access to data and devices, to learn how to use AI safely and in practical ways for everyday life, learning, and practice.
As an AI Literacy Hub you will:
- Teach people the basics of AI, online safety, critical thinking and real-world uses.
- Run small, supported in person sessions that make learning AI feel safe and approachable.
- Share feedback with Good Things Australia to improve training materials and how the program is delivered.
- Show other organisations what good AI literacy delivery looks like and helps build skills across the sector.
- Act as an example site for how AI literacy can support different groups, including older people, migrants and refugees, people with disability, and First Nations communities.
- The AI Literacy Hub and learning resources should be integrated with existing digital literacy programs by Good Things Australia.
As a Good Things AI Hub, you will need to:
- Support people with low digital skills and confidence to learn about AI
- Ensure you are delivering a digital literacy program for the duration of the AI Literacy Hubs Grant Program.
- Provide AI literacy support to 150 adults (aged 18+) in their community, preferably face-to-face, support people who require greater digital skills and confidence to better understand and use of AI
- Respond to queries from members of the public about AI literacy and provide them with details of how they can participate in your programs.
- Use the learning materials provided by Good Things Australia when delivering AI literacy training, alongside other resources if desired
- Become experts at Al literacy delivery for people who are digitally excluded and develop best practice approaches to share with other community organisations
- Collaborate with Good Things and other AI Literacy Hubs
- Attend/participate in:
- Good Things Australia’s Getting Started webinar
- Workshops and reflective sessions
- Good Things Australia learning community activities
- Communities of Practice (COPs)
- Individual checks ins with Good Things
- Work with the Good Things Australia to co-develop and provide feedback on learning content, and learning approaches
- Be prepared to share good news stories and successful learner journeys so that Good Things Australia can create case studies
- Attend/participate in:
- Meet best practice program delivery, reporting and evaluation requirements
- Ensure all relevant legislation relating to requirements for working with children and vulnerable people in the jurisdiction you operate have been completed for staff working the AI literacy hub project
- Ensure learner outcomes are captured via program surveys. This will either be the AI Literacy Checker for learners receiving ongoing support, or the AI literacy drop-in survey for those receiving one off support
- Commit to supporting outcomes measurement and evaluation activities made available by Good Things Australia.
- Have public liability insurance
- Ensure the training space (the ‘AI Literacy Hub’) are fully accessible
- On completion of delivery, submit a final report and financial acquittal
AI Literacy Hub key dates
AI for Good grant timeline: 1 January – 30 September 2026
Kick off Session: 4 February 2026
Mid-term check in: (phone call) between May and June 2026
Community of Practice: Every second month; and starting in April 2026.
Your digital skills support
You can choose to deliver your grant-funded support through:
- Ongoing AI literacy support sessions
- One-off or drop in AI literacy support sessions
Ongoing AI literacy support
Support learners in group or one-on-one settings over a period of time. Ensure each participant has a device and guide them step-by-step through topics by using various activities from the Good Things website. Use practical activities and their AI Checker responses to make it fun and relevant. These sessions may be part of your existing digital skills programs, with an extra AI literacy component added.
Top Tip: Learners already supported through other digital literacy programs, such as Be Connected or Digital Sisters, will be required to fill in the AI specific surveys (Digital Skills Checkers) in addition to the other program specific checkers.
Drop in AI literacy support sessions
Support people in person with one-off or event-based AI literacy support. Guide them step-by-step through topics of interest or answer their AI literacy questions by using various resources from the Good Things website. Use practical activities and plain English explanations to quickly get them the support they need. Ask them to complete the AI Literacy Hub Drop in survey to get feedback on your support.
Learner scenarios
We want everyone to be able to access AI literacy support at your hub. That means your learners may:
- Already be part of a Good Things digital literacy program (eg Be Connected or Digital Sisters)
- Be new and only participating in the AI program (attending multiple sessions)
- Only join for one off or drop in support
Top tip: Think about how you will be engaging learners in your program, so you can choose the best Checker/survey option for each support session you provide. You may end up using both methods throughout your program.
Reporting requirements
The requirements for learner surveys varies, depending on the type of support you are providing them.
Top tip: You do not need to register learners you support in my.GoodThings for this program.
Digital Skills Checkers – learners getting ongoing support
Completing baseline and post-support learner surveys – called AI Literacy Checkers – is a grant requirement. At least 50% of your ongoing learners must complete both the baseline and the progression Checkers. The links to the Checkers can be found in your my.GoodThings account.
The results of the Checkers will help you to tailor your support to meet your learner’s needs. They are also essential for showing impact and helping Good Things Australia secure future funding.
Learn how to find Digital Skills Checker links
We know that some program participants are worried about their data safety and privacy and are hesitant to fill out the checkers. This video explains why we collect data and why it is safe with them. You can also download and print this document, and share these in your sessions with learners.
Drop in survey – learners getting one off support
Use this short and anonymous survey for learners who receive one-off or drop in support to learn AI skills and literacy as part of the AI Literacy Hubs program.
Grant acquittal
Acquit your AI Literacy Hub grant at the end of the term on the my.GoodThings website. Go to Manage Grants – Funding Award Requirement to access your online grant acquittal form.
You will also be sent the grant acquittal information by email closer to the date.
Support to run your program
Training for your team
Good Things regularly runs free webinars and skillshares for staff and volunteers running our digital skills programs. See all webinars and events.
Free downloadable resources
Good Things has created a range of free resources to help you run and promote your project. You can find the following resources in the Good Things digital mentor resource library:
- AI session plans and mentoring resources – digital skills group sessions we have designed for you
- AI learning activities
- Videos and online courses
- Social media tiles and posters to promote your sessions
- And much more!
Top Tip: Plan sessions in advance, tailoring them to your community using insights from completed Digital Skills Checkers.
Support for your program
For my.GoodThings website support, please contact the Good Things support team. We’re here to help!
For all other enquiries, please speak to your Good Things key contact.