We respect and protect the privacy of our users. This privacy policy tells you how we (Good Things Australia) collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
When you visit our websites we collect certain information or data about you. We collect:
- your IP address, which may reveal your location
- details of which version of web browser you used
- information on how you use the site, using cookies and page tagging techniques
- personal information when you register with us (see below).
Your data can only be viewed by authorised people in Good Things Australia, and partner organisations to:
- allow you access to our services
- communicate with you about
- improve our websites by monitoring how you use it
- gather feedback to improve our services
- meet the requirements of any funding contracts we may have.
What personal information do we collect on this website?
“Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained.
You can use our websites without telling us who you are or providing any personal information. However, you may have to provide personal data if you:
- register with us
- call our helpline
- contact us through our website
- subscribe to an email newsletter
- participate in our programs and services
- apply for and participate in grant programs.
For some programs, grants, or services, it is not practicable for us to provide support anonymously because we must verify eligibility and meet government reporting requirements.
Additional information we may collect
If you take part in certain products, programs or services operated by us you may need to further supply additional information. This may include:
- Basic details: Name, email address, phone number, suburb or postcode.
- Program data: Responses to digital skills questions, confidence levels, learning goals.
- Demographic information such as: Date of birth, gender, cultural background, language spoken at home, Aboriginal and/or Torres Strait Islander status, and disability or accessibility needs.
- Technical information: IP address, browser type, referrer, and usage analytics (via cookies and similar tools).
If you take part in certain funding programs operated by us you may need to further supply:
- your date of birth
- your gender
- your ethnic group
- your education level
- your health details
- your household status
We collect personal information directly from you through forms, surveys, and website interactions. Sensitive information is optional and collected only with your consent.
Why we collect your information
We use the information we collect to:
- deliver and improve our programs and services
- provide you with feedback and resources based on your Digital Skills Checker results
- evaluate program outcomes and support government reporting requirements
- communicate with you about your participation, if you choose to be contacted
- ensure our services are inclusive and accessible for all Australians.
We will never sell your information to third parties for direct marketing purposes.
Where we store your data
We store personal information on secure servers located in Australia and, where relevant to specific systems or services, in other countries with appropriate privacy safeguards.
If we use a trusted third party service provider located outside Australia, we take reasonable steps under Australian Privacy Principles (APP) 8 (Cross-border Disclosure) to ensure that the overseas provider complies with privacy protections equivalent to the Australian Privacy Principles (APPs). This includes contractual obligations, security requirements, and limits on how your information can be accessed or used.
Some personal information may be accessed by Good Things Australia staff or authorised contractors working remotely from outside Australia. In these cases, the information continues to be stored on secure Australian or approved international servers.
By providing your personal information, you consent to it being stored or accessed in this way, in accordance with this Privacy Policy and Australian privacy law.
Who we share your data with
We do not share information about you with other organisations or government agencies without your permission unless it:
- is necessary to provide you with a service that you have requested
- is required or authorised by law
- will prevent or lessen a serious and imminent threat to somebody’s health
- is a requirement of funding we receive to provide our services.
If you sign up to an organisation to our network, your personal information will also be shared with authorised people in that organisation.
Contacting you
We or third parties acting on our behalf will only contact you using the personal information you have provided if you have provided consent to do this.
If you or your organisation wish to join our network(s), we require your consent to contact you or a nominated contact person in relation to the membership. If you choose to withhold consent at any point we retain the right to consequently refuse or cancel membership.
If you are using our websites as part of one of our funded programs, we may require your consent to contact you. This will be made clear in your funding agreement with us.
Any electronic messaging we send complies with the Spam Act 2003 and the Do Not Call Register Act 2006.
You may opt out of further contact from us at any time, though this may restrict your ability to take part in any funded programs we are running.
How we protect your Personal Information
To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis, however, sending information over the internet cannot be guaranteed to be completely secure.
Any data you send to us is at your own risk.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
Data quality, security, and retention
We take all reasonable steps to ensure personal information is:
- Accurate, up-to-date, and complete;
- Protected against misuse, interference, and unauthorised access; and
- Retained only as long as necessary for program or legal purposes.
You are encouraged to contact us at any time if your personal information changes or needs to be updated, so we can ensure it remains accurate, current, and relevant.
Safeguards include secure storage, access controls, encryption, and regular system monitoring.
When information is no longer required, it is securely destroyed or de-identified.
If we receive personal information we did not request, we will destroy or de-identify it where lawful and reasonable to do so.
Requests and complaints
You can request access to or correction of your personal information at any time by contacting us.
You may ask us to correct or not use any of the Information we hold about you. You may also make a complaint about our handling of your Personal Information.
We will respond within a reasonable timeframe and, to protect your privacy and the privacy of others, may require verification of your identity.
If we refuse a request, we will explain why and inform you of your right to complain to the Office of the Australian Information Commissioner (OAIC).
You can contact us by email, or send your request or complaint to the postal address below.
All these services are free of charge.
External links and services
Our website may contain links to other websites and use external services to provide functionality for the website. Whilst we make every effort to make sure that external services have acceptable privacy policies, we are not responsible for the privacy practices of other sites and services. We advise you to be aware and read their privacy policies.
Our websites also use interfaces with social media sites such as Facebook, LinkedIn, X (formerly Twitter) and others. These interfaces may allow the social media site to connect your visits to our websites with other Personal Information.
We use Google Analytics to collect information about how you use our websites. By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy. Google Analytics uses cookies to track how you use our websites.
Contact us
Via email: connect@goodthings.org.au
Via post: Good Things, 223 Liverpool St, Darlinghurst NSW 2010
Last updated: November 2025.